Disclaimer
Our custom furniture products are handmade from solid wood (or finish grade plywood, when required). Having a good understanding of what to expect from solid wood furniture before purchasing will help avoid disappointment. Natural variation in wood, wood stains and finish coatings can all effect the end product. CS Woodworks cannot guarantee any specific outcome. Your solid wood product will have its own unique character, including knots, checking (natural cracks), color variation, and many other results that vary from project to project. The variations and imperfections in solid wood are features, not flaws, and should be embraced!
Returns & Refunds
All orders are final sale.
The deposit for all orders is due with-in 48 hours of receiving your invoice via E-transfer or in person, with the remaining balance due on the date of delivery or pick up.
Due to the custom nature of our business, 24 hours (including weekends) after your deposit has been made all orders are non-refundable. If a refund is absolutely required, a 10% breakage fee will be charged on the full value of the order including the price of goods purchased, fees, and taxes. The above is 100% at our discretion. If we have invested what we deem to be a considerable amount of time and/or money into a project, then unfortunately we cannot issue the 90% refund. The project must be completed and delivered at this point.
We also have a strict no returns or refunds policy on custom orders. All furniture must be accepted as is. Legitimate deficiencies can occur and we are happy to fix them. Defining what is a legitimate deficiency is solely at the discretion of CS Woodworks.
Payment
Remaining balance due on pickup or delivery date listed on invoice, via E-transfer or in person. Overdue payments are subject to a service charge of 10% of the total amount owing per month.
On behalf of CS Woodworks, we thank you and look forward to working with you!
*By paying your deposit or making an online order you are agreeing to the CS Woodworks Policy/Terms and Conditions as stated on our invoice and website.
